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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Berlaine Benitez

September 15, 2025

5  out of  5
rating by Berlaine Benitez
"Working with Darianna at State Farm has been such a great experience! She is professional, knowledgeable, and always goes above and beyond to make sure I fully understand my options. She took the time to answer all my questions, explained everything clearly, and made the whole process smooth and stress-free. It’s rare to find someone so attentive and genuinely caring about their clients. I feel confident and well taken care of with her guidance—highly recommend Darianna and State Farm to anyone looking for a reliable and trustworthy insurance agent!"
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Mercedes Martinez

September 9, 2025

5  out of  5
rating by Mercedes Martinez
"Thanks to Mary Flores for processing our Auto insurance to be able to get Multi Lines discount and save us money in the HO Policy. A pleasure doing business with Sergio's agency."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Mary was able to assist you in securing the Multi Lines discount and helping you with your homeowners' policy. It’s always our goal to provide excellent service and make the insurance process as smooth as possible. We truly appreciate your business and look forward to serving you again in the future!"
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Eileen Wacks

September 8, 2025

5  out of  5
rating by Eileen Wacks
"Maria has been advising me for years..She’s knowledgeable, soft spoken & kind. When asked why I remain loyal to Sergio Herrera I respond with, “It’s Maria!” It’s obvious that she trains & guides the new employees too!"
We responded:
"Thank you so much for your heartfelt review, Eileen! We're thrilled to hear that Maria's knowledge, kindness, and guidance have made such a positive impact on your experience. She's truly a valued member of our team, and we're proud that her dedication inspires loyalty. We appreciate your continued trust in Sergio Herrera and our entire team!"
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Juan Lobo

September 8, 2025

5  out of  5
rating by Juan Lobo
"Our State Farm agent was extremely helpful in getting us set up with commercial auto liability insurance. The process was smooth, professional, and they took the time to answer all our questions. We truly appreciate the excellent service and support!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that your experience with your State Farm agent was smooth and professional. Providing excellent service and support is our top priority, and we're glad we could assist you with your commercial auto liability insurance needs. Please don't hesitate to reach out if you have any more questions in the future!"
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estela s

September 7, 2025

5  out of  5
rating by estela s
"Although I no longer reside in Miami, I have continued to purchase car insurance from Mary Flores. She is knowledgeable, patient, and a pleasure to talk to. I highly recommend her."
We responded:
"Thank you so much for your continued trust and kind recommendation! We're delighted to hear that Mary Flores has been knowledgeable, patient, and a pleasure to work with, even after your move from Miami. We truly appreciate your loyalty and look forward to assisting you for years to come!"
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Carmen Colon

September 5, 2025

5  out of  5
rating by Carmen Colon
"I had a great experience with Darianna Alvarez at State Farm. She was very professional and knowledgeable to explain everything clearly. She made the whole process smooth and stress-free She truly cares about her clients and goes the extra mile. Highly recommend her to anyone looking for reliable insurance and excellent service!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Darianna Alvarez provided you with professional, knowledgeable, and caring service, making the process smooth and stress-free. Your recommendation means a lot to us, and we're here anytime you need reliable insurance and support!"
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Brandon Fernandes

September 5, 2025

5  out of  5
rating by Brandon Fernandes
"Darianna was very helpful and got me an affordable quote for Car insurance."
We responded:
"Thank you for your kind words! We're glad to hear that Darianna was able to assist you and provide an affordable car insurance quote. If you ever need any further assistance, feel free to reach out!"
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Melisa Tamayo

September 3, 2025

5  out of  5
rating by Melisa Tamayo
"Darianna is a great agent. Help me the prefect quote for my needs. Thank you"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Darianna was able to find the perfect quote for your needs. We appreciate your trust and look forward to assisting you again in the future!"
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Edgar Mendoza

September 2, 2025

5  out of  5
rating by Edgar Mendoza
"Contratar un seguro para tu auto es sencillo! Lo dificil, es encontrar un agente que te ayude cada vez que necesites solucionar algo relacionado con tu pólizas. Esta agencia,y especialmente regina, son la excepción, amabilidad al maximo, atencion eficiente y todo lo que uno sueña con tener. Recomendable al 1000."
We responded:
"Muchas gracias por compartir tu experiencia y por tus amables palabras. Nos alegra muchísimo saber que Regina y nuestro equipo pudieron brindarte la atención amable y eficiente que mereces. Estamos aquí para ayudarte siempre que lo necesites. ¡Agradecemos tu recomendación y esperamos seguir apoyándote en el futuro!"
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juan yglesias

August 27, 2025

5  out of  5
rating by juan yglesias
"I have been with this insurance agency since the 90's when they first started. You still get customer service from the 80's-90's here. My agent has been Mary Flores, always, always giving 120%."
We responded:
"Thank you so much for your incredible loyalty and kind words! We're honored to have had you with us since the beginning, and it's wonderful to hear that Mary Flores continues to provide outstanding service. We truly appreciate your trust and look forward to serving you for many more years to come!"
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Martha Orozco

August 27, 2025

5  out of  5
rating by Martha Orozco
"El servicio excelente, me encantó! Mary flores la persona que muy gentilmente me atendió, me pareció muy profesional, muy buen trato, gracias! Excelente muy contenta."
We responded:
"¡Muchísimas gracias por tu comentario tan positivo! Nos alegra saber que Mary Flores te brindó un servicio profesional y amable. Para nosotros es un placer atenderte y que te sientas tan contenta con nuestra atención. ¡Gracias por confiar en nosotros!"
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Sheila Rodriguez

August 25, 2025

5  out of  5
rating by Sheila Rodriguez
"I’ve had a great experience with Sergio Herrera - State Farm Insurance Agent, and I want to especially recognize Mary Flores for her outstanding service. She was incredibly helpful, professional, and patient in answering all my questions and guiding me through the process. Whether it was setting up my policy or explaining the details, Mary made everything easy to understand and stress-free. Highly recommend this company."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Sergio Herrera and especially appreciate your kind recognition of Mary Flores. Providing helpful, professional, and patient service is our top priority, and we're glad Mary made the process easy and stress-free for you. We truly value your recommendation and look forward to continuing to serve you!"
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MNdelarosa

August 25, 2025

5  out of  5
rating by MNdelarosa
"Darianna Alvarez fue muy profesional y respondió con prontitud mis necesidades. Excelente servicio al costumer. Gracias"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que Darianna Alvarez te brindó un servicio profesional y atento, respondiendo rápidamente a tus necesidades. Agradecemos tu confianza y estamos aquí para ayudarte siempre que lo necesites. ¡Gracias a ti!"
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SOFIE Cueto

August 25, 2025

5  out of  5
rating by SOFIE Cueto
"Dayanara is wonderful she reaches out to me for a car insurance an gave me a quote and she service was exceptional. I was able to insure my car on time. I highly recomen her"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Darianna provided you with exceptional service and helped you get your car insured on time. Your recommendation means a lot to us. If you ever need assistance again, we're here to help!"
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Orlando Fonts

August 21, 2025

5  out of  5
rating by Orlando Fonts
"I was a State Farm client under Herrera Insurance Agency in the past but because I had found a cheaper quote with another insurance company, I left. That change that I did was a big regret as the insurance company I had, did not protect me when I needed them so I made sure to returned as a client to State Farm through this agency because to be honest, the customer service Darianna Alvarez performs is like no other! She gave me a great price with great attention to make sure I was satisfied and answered all my questions. I HIGHLY recommend this agency and ask for Darianna. YOU WON’T REGRET IT!"
We responded:
"Thank you so much for sharing your experience and for trusting Herrera Insurance Agency again! We’re truly sorry to hear about the challenges you faced with your previous insurer, but we’re glad Darianna Alvarez was able to provide you with excellent service, great pricing, and the attention you deserve. Your recommendation means a lot to us, and we’re honored to have you back as a valued client. If you ever need anything, we’re here to help!"
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Iliana Soto

August 20, 2025

5  out of  5
rating by Iliana Soto
"Thank you Mary Flores for helping me with my auto insurance policy needs. I so appreciate all your help and support."
We responded:
"Thank you so much for your glowing review. It means a lot to Mary and our agency that you feel this way. We strive to give all our customers the best possible service at every single contact. Thank you so much for your business and support. Best regards, Sergio Herrera."
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Alian Reina Pino

August 20, 2025

5  out of  5
rating by Alian Reina Pino
"Excelente!!!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us. Your support means a lot to our team, and we look forward to welcoming you back soon!"
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Travelin Bo

August 19, 2025

5  out of  5
rating by Travelin Bo
"Ive been with Sergio Herrera State Farm for over 30 years and they still treat me like a brand new customer. Darianna always goes out of her way to help with any issue that I might have. Even if just to call for clarification on my policy, she's always a pleasure to talk to. Best customer service anywhere. Hands down."
We responded:
"Thank you for your incredible loyalty over the past 30 years! We're so happy to hear that Darianna consistently provides you with outstanding service and makes every interaction a pleasure. Treating our clients like family is our goal, and your kind words truly mean a lot to us. We look forward to continuing to serve you with the best customer care for many years to come!"
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Francis Jiminian

August 15, 2025

5  out of  5
rating by Francis Jiminian
"Excelent services and professional thanks Mr .Mary for your value time"
We responded:
"Thank you very much for your kind words! We’re glad to hear you received excellent and professional service. Just to clarify, if you meant Mary Flores, we’ll be sure to pass along your appreciation for her valuable time. We truly appreciate your feedback and are here to assist you whenever you need!"
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Daisy Botifoll

August 14, 2025

5  out of  5
rating by Daisy Botifoll
"Estoy muy agradecida a Mary Flores de la atención recibida y de ver su trabajo profesional muy bueno"
We responded:
"¡Muchas gracias por tu amable comentario! Nos alegra mucho saber que Mary Flores te brindó una atención profesional y de calidad. Agradecemos tu confianza y estamos aquí para apoyarte siempre que lo necesites. ¡Gracias por elegirnos!"
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pedro navarro

August 14, 2025

5  out of  5
rating by pedro navarro
"Super amable la señorita Dariana super claro toda la información."
We responded:
"¡Muchas gracias por tu amable comentario! Nos alegra saber que Darianna te brindó una atención clara y amable. Estamos aquí para ayudarte siempre que lo necesites. ¡Esperamos verte pronto!"
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Michael Canaves

August 13, 2025

5  out of  5
rating by Michael Canaves
"Mary Flores was great - she was thorough and still efficient. Highly recommend trusting her to protect your family."
We responded:
"Thank you so much for your wonderful feedback! We're glad to hear that Mary Flores provided thorough and efficient service. Your trust means a lot to us, and we're honored to help protect your family. We truly appreciate your recommendation!"
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Kristen Jordan

August 7, 2025

5  out of  5
rating by Kristen Jordan
"Mary was very attentive and helpful. She answered all of my questions and addressed my concerns. Thank you again, Mary for all of your help!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Mary was attentive and helpful throughout your experience. We’ll be sure to pass along your appreciation to her. If you ever have more questions or need assistance in the future, don’t hesitate to reach out!"
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Eddie Martin

August 4, 2025

5  out of  5
rating by Eddie Martin
"We have been using Mary Flores for several years for all our auto policies and Mary has been nothing but a pleasure when it comes to our needs. She is very professional, easy to talk to and extremely nonweldable in her business. Alway a pleasure to deal with her. Keep up the good work ! E.Martin,"
We responded:
"Thank you so much for your kind words and continued trust in Mary Flores for your auto policies! We're thrilled to hear that Mary’s professionalism, approachability, and dedication have made such a positive impact. Your feedback means a lot to us, and we'll be sure to pass along your compliments to her. We look forward to continuing to serve you for many years to come!"
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Javier 1stCEB

August 1, 2025

5  out of  5
rating by Javier 1stCEB
"Just want to say that dealing with your rep. Darianna Alvarez has been a great experience. Service like her's is almost nonexistent anymore. Thanks again Darianna for all your knowledge and always being there to answer all my questions and having the patience to explain everything in detail!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Darianna Alvarez provided you with such exceptional service. She truly is a valuable member of our team, and we're glad her knowledge, patience, and dedication made your experience a positive one. We appreciate your feedback and look forward to assisting you again in the future!"