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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sara Warren

November 24, 2024

5  out of  5
rating by Sara Warren
"Mary Flores is my auto insurance rep. I went to the State Farm office last week without an appointment but she quickly met with me any way. Mary is always very gracious, helpful and informative whenever I have questions about my policy. I think of her as a friend."
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Jessica Vila

November 21, 2024

5  out of  5
rating by Jessica Vila
"I have been corresponding and speaking with Mary regarding our auto insurance and adding a new vehicle; quotes, etc. She has gone above and beyond with every email and phone call and has truly given us the time we needed to understand our policies, the coverages and the difference in pricing. I have been with Sergio Herrera State Farm Insurance since I started driving 38 years ago and his agency has always been extremely responsive and professional. I highly recommend his agency and the staff for your insurance needs!"
We responded:
"Thank you so much for your positive review and for your business for so many years. It is truly our pleasure and a blessing to have clients like you. Sincerely, Sergio Herrera"
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JD GIL

October 31, 2024

5  out of  5
rating by JD GIL
"Darianna is hands down THE BEST agent I've ever had. She is always available to take my calls and is extremely prompt in assisting me when modifying my policies or writing new ones. I'm super grateful that she is so reliable and that I can always depend on her for my insurance needs."
We responded:
"Dear JD Gil, Thank you so much for your kind words! We are thrilled to hear that Darianna has provided you with such exceptional service. Your satisfaction is our top priority, and it’s wonderful to know that you can always count on her for your insurance needs. We appreciate your trust and look forward to continuing to serve you. If you ever need anything else, don’t hesitate to reach out! Best regards, Sergio Herrera"
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Mayra Sauleda

October 30, 2024

5  out of  5
rating by Mayra Sauleda
"I had the pleasure of dealing with Kassandra Gutierrez of Herrera Insurance Agency regarding the homeowners insurance of our rental property and she could not have been more helpful. Not only was she friendly and professional but she also kept us updated on the process. She's truly a gem and a breath of fresh air as it relates to providing excellent customer service. Way to go Kassandra!"
We responded:
"Dear Mayra, Thank you so much for taking the time to share your experience with Kassandra at the Herrera Insurance Agency! We’re thrilled to hear that she provided you with exceptional service while assisting with your homeowner's insurance. Kassandra truly embodies our commitment to professionalism and customer care, and we’re proud to have her on our team. Your kind words not only motivate Kassandra but also inspire all of us to continue delivering the best service possible. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! Best regards, Sergio Herrera Herrera Insurance Agency"
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Jeff Stock

October 16, 2024

5  out of  5
rating by Jeff Stock
"Darrianna was the best agent. She took the time to go over everything and make sure I could get a car insurance policy that would fit my budget. It was an easy process and very quick. I would definitely recommend her."
We responded:
"Thank you for your glowing review! We're thrilled to hear that Darianna provided exceptional service during your car insurance policy purchase. Our team takes pride in going above and beyond to meet our customers' needs and ensure they find the perfect policy within their budget. We appreciate your recommendation and look forward to assisting you with any future insurance needs."
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Orietta Nadal

October 5, 2024

5  out of  5
rating by Orietta Nadal
"Daríanna Alvarez es una super excelente Agente de seguros. Siempre te explica los detalles, te escucha, muy atenta, eficiente y tiene mucho conocimiento. Yo la recomiendo 100%"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with Adrianna Alvarez, our exceptional Insurance Agent. We truly appreciate your recommendation and are thrilled to hear that she consistently provides excellent service. Adrianna's dedication to explaining the details, attentiveness, efficiency, and extensive knowledge are qualities that we take great pride in. We're grateful to have her as part of our team. If there's anything else we can assist you with, please don't hesitate to reach out."
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Juan Gayoso

October 4, 2024

5  out of  5
rating by Juan Gayoso
"Desde el primer momento sin previa planificación fui a buscar una nueva cotización y los números que me mostraron fue muy aceptables , definitivamente acabo de entrar en una compañía sería y me sentiré muy bien asegurado , claro con la. Orientación y ayuda de se agente Darianna Álvarez desde luego , gracias 🚘"
We responded:
"¡Muchas gracias por tu amable reseña! Nos complace saber que tu experiencia con nuestra compañía ha sido satisfactoria desde el principio. Nos esforzamos por brindar cotizaciones competitivas y nos alegra que los números que te mostramos hayan sido aceptables para ti. Estamos comprometidos en ofrecerte seguridad y tranquilidad en tu aseguramiento. Nos enorgullece contar con agentes como Darianna Álvarez, quien está siempre dispuesta a brindar orientación y ayuda. Agradecemos tu confianza y esperamos seguir siendo tu elección preferida en el futuro. ¡Gracias nuevamente!"
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German Barrios

September 27, 2024

5  out of  5
rating by German Barrios
"Muy buena atención!"
We responded:
"Thank you for your 5-star review, German! We appreciate you!"
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Sylvia Pulido

September 26, 2024

5  out of  5
rating by Sylvia Pulido
"Received excellent service from Mary Flores, very personable and also very professional. Thank you, Mary!"
We responded:
"Dear Sylvia,, Thank you for taking the time to share your positive experience with Mary Flores. We are thrilled to hear that you received excellent service and found her to be both personable and professional. At our company, we strive to provide outstanding customer service, and it is always a pleasure to receive feedback that recognizes our team members' efforts. We will be sure to pass along your kind words to Mary and the rest of our staff. Thank you again for choosing our services, and we look forward to serving you in the future. Best regards."
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Ray Pabon

September 26, 2024

5  out of  5
rating by Ray Pabon
"Any questions or concerns, Ms. Mary Flores is always available. Thank you Mary and StateFarm for the great service and fair and competitive rates."
We responded:
"Dear Ray, Thank you for taking the time to leave such a positive review. We are thrilled to hear that Ms. Mary Flores has been readily available for any questions or concerns you may have had. At our State Farm agency, we strive to provide excellent service and ensure our customers feel supported throughout their experience with us. We are delighted to know that Mary has been able to assist you effectively. We appreciate your kind words about our fair and competitive rates. It is always our goal to offer our customers the best value for their insurance needs. Thank you once again for choosing us for your valuable feedback. We look forward to continuing to serve you in the future. Best regards."
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FYNETUNE PERFORMANCE

September 25, 2024

5  out of  5
rating by FYNETUNE PERFORMANCE
"As always AWESOME customer service!!! And Darianna is ALWAYS THERE TO HELP YOU WITH any issues you might have….. Awesome TEAM!!!!"
We responded:
"Thank you so much for your amazing review! We are thrilled to hear that you had an awesome experience with our customer service. We agree, Darianna is truly exceptional and always goes above and beyond to assist our valued customers like you. Our entire team is dedicated to providing top-notch service, and we appreciate your kind words. We look forward to serving you again in the future. Have a fantastic day!"
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zamia lozada

September 20, 2024

5  out of  5
rating by zamia lozada
"Darianna usted es una persona muy amable y eficiente, muchas gracias por su ayuda!"
We responded:
"¡Muchas gracias por su amable reseña! Nos complace saber que tuvo una experiencia positiva con Darianna. Nos enorgullece contar con un equipo amable y eficiente que se esfuerza por brindar el mejor servicio a nuestros clientes. Transmitiremos su agradecimiento a Darianna y estaremos encantados de ayudarle en cualquier momento. ¡Gracias nuevamente y que tenga un excelente día!"
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Kathy

September 20, 2024

5  out of  5
rating by Kathy
"Excelente atención por parte de la Sra. Mary Flores. Muy profesional. Recomendada 100% ."
We responded:
"¡Muchas gracias por su amable reseña! Nos complace saber que tuvo una experiencia positiva con Mary Flores. Nos enorgullece contar con un equipo amable y eficiente que se esfuerza por brindar el mejor servicio a nuestros clientes. Transmitiremos su agradecimiento a Mary y estaremos encantados de ayudarle en cualquier momento. ¡Gracias nuevamente y que tenga un excelente día!"
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OMG ! WHATHAFOOD FOOD TRUCK

September 19, 2024

5  out of  5
rating by OMG ! WHATHAFOOD FOOD TRUCK
"I don’t normally write reviews, but when you have a customer service representative like Mary Flores, we should speak up and let others know that STATE FARM is mucho more than simply an insurance provider- believe when I say that. I would like to express my gratitude to Mary, my insurance representative, for her understanding and patience over the past few years…. Sincerely, Lilian T"
We responded:
"Dear valued customer, Thank you so much for taking the time to share your wonderful experience with Mary Flores, our customer service representative. We truly appreciate your feedback and are thrilled to hear that Mary has consistently provided you with exceptional service. At our agency, we believe in going above and beyond to ensure our customers' satisfaction, and it's heartwarming to know that Mary's understanding and patience have made a positive impact on your insurance journey over the past few years. We will make sure to recognize Mary for her outstanding work and dedication. Your kind words will undoubtedly motivate her to continue delivering top-notch service to all our valued customers. Thank you once again for choosing Sergio Herrera's State Farm as your insurance provider, and please do not hesitate to reach out if there is anything else we can assist you with. Warm regards, Sergio Herrera, Principal Agent"
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Krystal Nunez

September 18, 2024

5  out of  5
rating by Krystal Nunez
"Mary Flores is exceptional, this firm is always able to assist me with any changes I may have or questions. They’re the best!"
We responded:
"Thank yo so much for your wonderful review, Krystal. We are delighted to hear about your experience with Mary and that you feel our agency is the best. We will continue to provide you with the best service and look forward to many years together. Best regards, Sergio Herrera."
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E. Hernandez

September 18, 2024

5  out of  5
rating by E. Hernandez
"Sergio Herrera - State Farm Insurance Agent of Miami, Florida I highly recommend Mary Flores as an outstanding State Farm agent. I've been a customer of Mary's for the past 10 years, and she has consistently provided me with exceptional service and support. From the very beginning, Mary took the time to thoroughly understand my insurance needs and helped me find the perfect coverage solutions for my home and auto policies. She is extremely knowledgeable and always explains things in a clear, easy-to-understand way. Beyond her insurance expertise, Mary is also just a pleasure to work with. She is friendly, personable and genuinely cares about her clients. I always feel like I'm her top priority whenever I interact with her. If you're looking for a State Farm agent who combines deep industry knowledge, top-notch customer service and a genuine commitment to her clients, I wholeheartedly recommend Mary Flores. She is the best in the business!""
We responded:
"Mr. Hernandez, Thank you so much for taking the time to share your wonderful experience with Mary Flores as your State Farm agent. We truly appreciate your loyalty and support for the past 10 years. Mary is indeed dedicated to providing exceptional service and support to all her clients. Her knowledge and expertise in the insurance industry allow her to find the perfect coverage solutions tailored to your specific needs. We're glad to hear that she explains things in a clear and easy-to-understand manner, ensuring that you feel well-informed about your policies. Furthermore, Mary's friendly and personable nature makes working with her a pleasure. She genuinely cares about her clients and always ensures that they are her top priority. We're thrilled to know that you feel valued and supported whenever you interact with her. Thank you for recommending Mary Flores as the best in the business. We're grateful for your trust and confidence in her abilities as a State Farm agent. If you ever have any further questions or insurance needs, please don't hesitate to reach out. We're here to assist you every step of the way. Best regards, Sergio Herrera"
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Junya Okamoto

September 17, 2024

5  out of  5
rating by Junya Okamoto
"Any time I call the office everyone is very friendly and professional. Especially Mary Flores, she is always going above and beyond to make sure I have the best experience."
We responded:
"Dear Junya, Thank you so much for taking the time to leave us such a positive review! We greatly appreciate your kind words and are thrilled to hear that our team, especially Mary Flores, has consistently provided you with friendly and professional service. Mary Flores is indeed an exceptional member of our team, and we're delighted that she has consistently gone above and beyond to ensure that you have the best experience with us. We will make sure to pass on your compliments to Mary and the rest of our staff. Thank you again for choosing our office, and we look forward to continuing to provide you with excellent service in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Sergio Herrera"
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Sarah Leelum

September 12, 2024

5  out of  5
rating by Sarah Leelum
"Adrianna helped me so much when I bought a new car. I’m a travel nurse and bought a new car in Tennessee and she went above and beyond to ensure I was happy with my new plan"
We responded:
"Dear Sarah, Thank you for leaving us such a positive review! We're thrilled to hear that Adrianna provided you with exceptional assistance during your car purchase. As a travel nurse, we understand how important it is to have a reliable vehicle, and we're glad that Adrianna went above and beyond to ensure your satisfaction with your new plan. We appreciate your kind words and will make sure to pass on your compliments to Adrianna. It's our goal to provide excellent service to all our customers, and we're delighted that she was able to meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing our services, and we wish you many happy and safe travels in your new car! Best regards, Sergio Herrera"
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rolando torres

September 9, 2024

5  out of  5
rating by rolando torres
"Mary Flores and the entire office are always very helpful and efficient. Highly recommned!"
We responded:
"Dear Rolando, Thank you for taking the time to leave us such a positive review! We greatly appreciate your kind words and recommendation. We're thrilled to hear that Mary Flores and our entire office have consistently provided you with helpful and efficient service. Our team takes pride in delivering excellent customer experiences, and we're glad to know that we have met your expectations. Thank you for choosing our services, and if there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your continued support and look forward to serving you again. Best regards, Sergio Herrera"
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Maria T. Domenech

September 5, 2024

5  out of  5
rating by Maria T. Domenech
"I have had insurance with State Farm for more than 30 years. I deal with Mary Flores who is kind, attentive and informative. Mary and the others in the office are very pleasant and are very welcoming."
We responded:
"Thank you so much for your glowing review! We greatly appreciate your loyalty and trust in State Farm for over 30 years. Mary Flores and our entire team strive to provide exceptional service and it's wonderful to hear that she has been kind, attentive, and informative in assisting you. We take pride in creating a welcoming environment and we're thrilled that you find our office pleasant. Thank you again for your feedback and for being a valued customer. We look forward to continuing to serve you for many more years to come!"
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Mike Caselli

August 27, 2024

5  out of  5
rating by Mike Caselli
"Always very friendly and helpful"
We responded:
"Thank you so much for your glowing review! We strive to provide excellent customer service, and we're thrilled to hear that our team has been consistently friendly and helpful. We greatly appreciate your kind words and look forward to continuing to assist you in any way we can. If you have any further questions or need further assistance, please don't hesitate to reach out. Thank you again for your support!"
Profile photo of Debbie R

Debbie R

August 27, 2024

5  out of  5
rating by Debbie R
"Mary Flores was so helpful and easy to talk too. I felt very comfortable and confident with her ability to help me with my auto policy."
We responded:
"Thank you for taking the time to leave such a wonderful review! We're delighted to hear that Mary Flores provided you with exceptional service and made you feel comfortable and confident throughout the process of helping you with your auto policy. We'll be sure to pass along your kind words to Mary and commend her for her excellent assistance. If you have any other questions or need further support, please don't hesitate to reach out. We value your trust in us and look forward to serving you again in the future!"
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FREDY PEREZ

August 26, 2024

5  out of  5
rating by FREDY PEREZ
"Darianna has serviced our insurance needs for a while now, and its important to me that she is properly recognized for her efficient work and kind attitude. Her responses are quick and she is very patient."
We responded:
"Dear Fredy, Thank you for taking the time to leave such a wonderful review for Darianna! We are delighted to hear that she has been providing efficient service with a kind attitude. Your recognition of her work means a lot to us. Darianna takes pride in delivering quick responses and being patient with our clients. We believe that these qualities are essential in providing excellent customer service, and we are glad to know that she has met your expectations. We truly appreciate your support and for acknowledging Darianna's efforts. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to serve you and providing you with the best insurance experience. Best regards, Sergio Herrera"
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Estrella Valdes

August 23, 2024

5  out of  5
rating by Estrella Valdes
"Hace 22 años que estoy con este seguro y me siento afortunada de estar en sus manos.🙏"
We responded:
"Querida Estrella, ¡Muchas gracias por tu increíble lealtad y por tomarte el tiempo de compartir tu experiencia positiva con nosotros! Apreciamos enormemente poder servirte como tu proveedor de seguros durante los últimos 22 años. Nos alegra mucho saber que te sientes afortunado/a de estar en nuestras manos. Garantizar la satisfacción y tranquilidad de nuestros clientes siempre es nuestra máxima prioridad, y tus amables palabras son un testimonio de nuestro compromiso continuo. Si necesitas algo o tienes alguna pregunta, por favor no dudes en comunicarte con nuestro dedicado equipo. Estamos aquí para apoyarte en cada paso. Gracias nuevamente por tu confianza y por elegirnos como tu proveedor de seguros. ¡Esperamos seguir brindándote un servicio excepcional durante muchos años más! Un cordial saludo, Sergio Herrera - State Farm Insurance"
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Anthony Zorio

August 22, 2024

5  out of  5
rating by Anthony Zorio
"Mary Flores was super helpful, she’s never gaven me a hard time she’s a problem solver 10/10 recommend"
We responded:
"Thank you so much for your excellent review, Anthony! It means a lot to us to hear about your experience with Mary. We look forward to continuing to serve you. Best regards, Sergio Herrera."